By proceeding with your pre-order, you acknowledge that you have read and agreed to all the information presented on this page regarding our pre-order policy.
This policy is written in English, and it is important to fully understand our only supported language. Failure to comprehend the content of this policy does not exempt customers from abiding by the policies on trittech-us.com. Any confusion arising from customers' language comprehension is the sole responsibility of the customers, and we cannot be held liable for such misunderstandings.
By proceeding with your pre-order, you acknowledge that you have read and understood all the information provided on this page. Please take a moment to review the following details regarding domestic and international pre-orders.
Overview - All Customers: Please note that all product images, videos, specifications, features, and illustrations shown on trittech-us.com are subject to change for pre-ordered products, both before and after your purchase. As we are currently in the development and manufacturing phase of our new products, the items you receive may undergo changes in appearance, specifications, and features.
Estimated Shipping Date: The estimated shipping dates for pre-ordered items are between December 2023 and February 2024. However, please be aware that these dates are subject to change in the event of any delays from our suppliers or manufacturers.
Cancellation of Pre-Ordered Products: If your order has not yet shipped, you may submit a request to cancel it by contacting us. We will review your cancellation request, but please note that we are not obligated to provide a reason for accepting or rejecting it. If your cancellation request is approved, your refund amount will be the original purchase price (-) minus any applicable order cancellation fee(s). These fee(s) will be equal to the amount Trittech was charged by our payment processor when you originally placed the order(s). Any additional transaction fee(s) from third-party payment processors during the refund process are not our responsibility.
For any order cancellation requests, please contact us.
UNITED STATES CUSTOMERS: If you are a customer within the United States of America, there are no additional fees after purchase. We will prepare and package your shipment and deliver it directly to the address you provided upon purchase. If you need to change your shipping address at any time, please inform us promptly.
INTERNATIONAL CUSTOMERS (outside of the United States) If you are a customer outside of the United States of America, please take note of the following:
Please refer to our shipping policy to see the list of countries we ship to.
For orders placed before 3/25/2023: When your pre-ordered items are ready, you will be required to pay additional shipping fees. Failure to pay these required fees will result in your order being held and not fulfilled. We will send you a separate invoice to collect this payment, and the initial $1 USD you paid upon purchase will be deducted.
If you fail to pay the second invoice for shipping, we will attempt to contact you for 90 days regarding the payment. After 90 days of no payment or response, your order will be terminated and no longer eligible for a refund.
Regardless of the time of purchase: All pre-ordered products shipped outside of the United States are subject to additional fees. Please be aware that Trittech is not responsible for any duties, taxes, or brokerage fees that may be charged to your shipment. These fees are the responsibility of the customer, and we are unable to determine their exact amount due to various variables.
If you, as the customer and 'importer of record,' refuse to pay the required fees mentioned above, any purchased product(s) from trittech-us.com will be returned to our headquarters, and they will not be refundable under any circumstances.
If you encounter any issues or complications regarding your shipment being held at customs or any other related matter, please contact us, and we will do our best to assist you.
If you need to change your shipping address at any time, please inform us promptly.
Errors and omissions accepted.